Engagement
First-funded-account and first top-up reading
After the account exists, many applicants never move a ringgit. We walk DuitNow, FPX, card, and cash-in routes to see which one actually completes.
Registration is not funding. A wallet that never receives a top-up, a savings pot that stays at zero, or an investment account that never sees a first transfer is still an unfinished path. This review starts where the welcome screen claims success.
Who it is for
E-wallet, digital bank, and investment teams who can show a healthy registration count and a thin first-transaction count. Operations often already know the cash-in partners. Product often does not sit through a DuitNow transfer that fails at the originating bank.
Result
A map of each funding method you offer — DuitNow, FPX, debit card, over-the-counter cash-in if it still exists — with the exact screen where the applicant is sent to another app and may not return.
Included and excluded
We complete each method that a test account can complete. We do not negotiate interchange or acquiring. We do not design a rewards campaign to “nudge” a top-up; if the transfer itself fails, a voucher will not fix it.
Typical duration is two weeks after access. From RM 11,800. Dual-rail products (wallet plus linked current account) are quoted as two methods, not one.