Legal
Refunds and interrupted reviews
These rules apply to funnel-analysis engagements with Logic Pulse Core. They do not describe goods, subscriptions, or app-store purchases, because we do not sell those.
Eligibility
Fees are for professional time: intake, walkthrough, writing, and briefing. A refund is considered when we have not yet started the walkthrough, when we cancel, or when we cannot obtain the screen access described at intake through no fault of yours after a reasonable window.
Timeframe to ask
Write to info@logic-pulsecore.digital within 14 days of the event you rely on (our cancellation, your cancellation, or the date we told you access was still missing). Requests after the briefing has occurred are limited to billing errors, not to dissatisfaction with a finding you disagree with.
Deposit
The 40% deposit holds an intake week. If you cancel more than ten working days before that week, we refund the deposit in full. If you cancel inside ten working days, we keep the deposit unless we fill the week with another paying review; if we do, we refund the deposit minus RM 800 for the re-scheduling work. If we cancel the week and cannot offer a new date within 30 days that you accept, you receive a full refund of sums paid.
Full refund
You receive a full refund of sums paid if we have not begun the walkthrough and we terminate the engagement, or if, after 15 working days from the agreed access date, you have supplied credentials in the form we asked and we still cannot reach the first screen of the journey for reasons on our side (our tooling, our staffing).
Partial refund
If intake is complete and the walkthrough has started but the report is not delivered, we invoice time already spent at RM 1,600 per analyst-day (minimum half day) and refund the remainder of sums paid. If you stop the work because you dislike an early observation, that is a cancellation by you, not a defect; the same time-spent calculation applies.
Non-refundable items
On-site travel already bought at cost is not refundable once purchased, unless we cancelled. A completed report and a completed briefing are not refundable because you disagree with a ranked finding. Workshop days that have been delivered are not refundable.
No-shows and rescheduling
If the briefing is in the diary and your side does not attend, we will offer one new slot within 20 working days. A second missed briefing is treated as delivery complete; no refund of the balance. You may reschedule intake once without charge if you give five working days’ notice. Later moves may shift the fee if our next open week has changed.
Work already started; materials
Draft maps and notes remain our working papers until the report is delivered. We do not sell physical kits. There is no “unused materials” refund. Test accounts you created remain yours to close.
How a refund is paid
Approved refunds are returned by the same method you paid, typically a bank transfer to a Malaysian account in the invoiced name, within 21 working days after we have the account details. We do not refund in cash at the Kampung Kepayan office. Currency conversion costs on a foreign remittance are not added back.
How to request
Email info@logic-pulsecore.digital with the invoice number, the product journey, and the reason. You may also call +6088250380. Address for written notice: 241-B,Jalan Bunga Raya,Kampung Kepayan,88856,Malaysia.
Exceptions
If a mandatory consumer cooling-off rule applies to you as an individual in Malaysia, that rule prevails over a conflicting sentence above. Business clients commissioning a review for a finance app are treated as commercial parties under the statement of work.
Last updated 18 August 2026.