Client notes

What the briefing actually changed.

These are comments from product and operations people who sat through a Logic Pulse Core walkthrough. Names of banks and apps are withheld because the findings belong to those teams.

We knew registration looked fine and funded accounts did not. Logic Pulse Core sat through the e-KYC retry until the vendor session died and the app called the MyKad invalid. That sentence in the report is what we took to the vendor. I still wish the write-up had arrived a week earlier — we delayed staging access on our side.

— Product lead, digital bank, Kuala Lumpur

The first-top-up map treated DuitNow and the 7-Eleven cash-in as different stories. We had been averaging them. Once we saw the cash-in path had no Sunday hours on the screen, the “funding problem” looked a lot more like a signage problem.

— Operations manager, e-wallet, Petaling Jaya

Daniel refused to collapse our product highlight sheet into a shorter card, which irritated me in the meeting and was correct. What we changed was the in-app reader so the sheet actually opens on Android. First subscriptions the following month were from people who could tick “I have read” without guessing.

— Product manager, unit-trust distributor, Penang

The loan walkthrough caught that we asked for employer name before we showed the lock-in period. Branch staff had been compensating for that on the phone. I did not love being told the apply-flow was designed for people who already trusted us. It was accurate.

— Lending lead, commercial bank app, Johor Bahru

Aisyah’s MyKad chapter was longer than our entire previous QA script. Some of it we already knew. The useful part was the bilingual error: shutter in English, failure in Bahasa, after the applicant had chosen English at registration.

— Design lead, digital wallet, Kota Kinabalu

Extended note

Personal loan apply-flow, three weeks

A Klang Valley lending team asked for a walkthrough after started-but-not-submitted counts stayed high through a rate promotion. Logic Pulse Core completed the path as an employed applicant with a payslip, then as an applicant whose first upload was rejected for glare.

The ranked finding was not the interest copy. It was a consent cluster placed under the Continue control, so people who had already typed salary felt they had to accept in order to keep their typing. Compliance had approved the consent text; they had not sat with the placement. The briefing assigned the move to a single product owner. We were not asked back to implement. We were asked, later, to re-walk the same path; the consent now sits on its own screen with a way back to the salary fields without retyping.

Extended note

Wallet first top-up, two rails

An e-wallet team in the Klang Valley could show healthy DuitNow initiations and a thin balance-updated count. Lim Siew Mei timed the return from two originating bank apps. One returned in under a minute; the other required a manual refresh the wallet never prompted. The report did not recommend a new rail. It recommended a sentence on the waiting screen and a refresh when the app resumed. The reservation from the client: they wanted a media campaign in the same month; we declined to scope that. The screen change shipped without us.